Effective Date: June 2023
1. Data Collection and Usage
1.1 Personal Information
We may collect and process the following types of personal information:
- Name, email address, and contact details: We may collect personal information when you voluntarily provide it to us through our website, such as when you sign up for our newsletter or contact us through our contact form.
- Website usage data: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, device information, and pages visited. This data helps us analyse trends, administer the website, and improve user experience.
We also collect the following types of personal information during the online shopping process:
- Contact information: name, email address, shipping address, phone number
- Billing information: credit card details, payment information
- Account information: username, password
1.2 Purpose of Data Collection
We collect and use your personal information for the following purposes:
- To provide and improve our services: We may use your personal information to respond to your inquiries, deliver the requested services, and enhance your user experience.
- To communicate with you: We may use your contact details to send you information about our products, updates, promotional offers and discounts that we believe may be of interest to you. You can opt-out of receiving such communications at any time.
- Processing and fulfilling orders placed on our online shop
- Communicating with customers regarding their orders, including order confirmations, shipment notifications, and customer support
- Providing a personalized shopping experience
1.3 Use of Personal Information
We use the collected personal information for the following purposes:
- Processing and fulfilling orders, including payment processing, shipping, and order tracking
- Communicating with customers about their purchases and providing customer support
- Personalizing the shopping experience by suggesting relevant products or promotions
- Sending promotional offers, discounts, or marketing communications (if opted-in and as permitted by applicable laws)
1.4 Legal Basis for Processing
We rely on the following legal bases for processing your personal information:
- Consent: We may process your personal information based on your consent, which you can withdraw at any time.
- Legitimate interests: We may process your personal information when it is necessary for our legitimate interests, provided that such processing does not override your rights and freedoms.
2. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These third parties are obligated to protect your personal information and may only use it for the purposes specified by us.
Additionally, we may disclose your personal information if required to do so by law or if we believe that such disclosure is necessary to protect our rights or comply with a legal obligation.
3. Payment Processing and Security
We take appropriate measures to secure and protect payment information during online transactions. We utilize secure payment gateways, encryption, and comply with industry standards to ensure the safety of your payment data.
4. Third-Party Service Providers
We may share personal information with third-party service providers that assist us in fulfilling orders and providing services, such as payment processors and shipping carriers. These providers have access to personal information as necessary to perform their functions but are not permitted to use it for any other purposes.
5. Retention of Personal Information
When we no longer require your personal information, we will securely delete or anonymize it in a manner that complies with applicable laws and regulations.
If you wish to have your personal information removed from our records, please contact us using the information provided below.
6. Cookies and Tracking Technologies
7. Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
8. Your Rights
Under the GDPR, you have certain rights regarding your personal information. These rights include:
- The right to access: You have the right to request access to the personal information we hold about you.
- The right to rectification: You have the right to request correction of inaccurate or incomplete personal information.
- The right to erasure: You have the right to request the deletion of your personal information in certain circumstances.
- The right to restrict processing: You have the right to request the restriction of processing of your personal information in specific situations. This means we will temporarily suspend the processing of your personal information upon your request, such as when you contest the accuracy of the data or when the processing is unlawful, but you do not want us to delete the information.
Please note that there may be circumstances where we are legally permitted or required to retain certain personal information, despite your request for erasure or the exercise of other rights. We will inform you if such exceptions apply.
10. Contact Us